Question 1

Does your establishment offer wheelchair-accessible rooms?

Accepted Answer

Yes, we are pleased to confirm that our establishment offers wheelchair-accessible rooms. Please note, however, that the booking of these rooms is subject to their availability at the time of your reservation.

Question 2

Is it possible to check-in before 2:00 PM?

Accepted Answer

Early check-in is available for a small fee and is depending on room availability. We recommend informing us of your early check-in request in advance, so we can do our best to accommodate your needs.

Question 3

Do you have non-smoking rooms?

Accepted Answer

Yes, smoking is strictly prohibited in all our rooms.

Question 4

Can I change my reservation?

Accepted Answer

Reservation changes are subject to availability and vary depending on the season and current bookings. For detailed information and to discuss your specific needs, please contact us at booking@karafuuzanzibar.com.

Question 5

Is laundry service available?

Accepted Answer

Yes, we provide laundry service. It will be delivered back to your room within a minimum of 24 hours. For an express service that returns your laundry within 12 hours, an additional charge of 50% will be applied.

Question 6

Is Internet access available at your facility?

Accepted Answer

Yes, internet is available and free of charge.

Question 7

Do you offer excursions?

Accepted Answer

Yes, we offer a diverse array of excursion options throughout the island. For detailed information on the available excursions and their prices, please send us an email.

Question 8

Can I stay at your establishment with my pet?

Accepted Answer

Unfortunately, we are unable to accommodate pets at our facility out of consideration for other guests.

Question 9

Are there rooms available with separate bath and toilet facilities?

Accepted Answer

Yes, in our Masai room category, we offer rooms that feature separate bath and toilet facilities.

Question 10

Is it possible to borrow a wheelchair during my stay?

Accepted Answer

We have wheelchairs available for our guests’ use. However, due to limited availability, we recommend booking a wheelchair in advance to ensure availability during your stay.

Question 11

What arrangements can be made to celebrate an anniversary at your establishment?

Accepted Answer

To celebrate an anniversary, we can arrange several special touches upon request. This includes a cake, flowers, champagne (additional fee applies), special room decoration, and exclusive dining experiences at our Meza Moja (One Table) restaurant, which is specially designed for weddings and anniversaries.

Question 12

What are the amenities provided in the rooms and bathrooms, and what rental items are available?

Accepted Answer

Room amenities include a Television, Telephone, Mini-bar, and more. Bath amenities comprise a hair dryer, toiletries, towels, and other essentials. Additionally, we offer a range of items for rental to enhance your stay.

Question 13

Are there wheelchair-accessible restaurants at the establishment?

Accepted Answer

Yes, our Kijiji and Masai restaurants are wheelchair accessible, ensuring convenience for all our guests.

Question 14

Does your hotel have a spa?

Accepted Answer

Yes, our hotel features the Osis Spa, which boasts a stunning sea view and is a highlight of our amenities.

Question 15

Are conference facilities available at your hotel?

Accepted Answer

Yes, we have a conference venue equipped to cater to various business needs and events.

Question 16

Can guests with allergies dine at the restaurants?

Accepted Answer

Guests with allergies are encouraged to inform our staff in advance. We strive to accommodate your dietary needs and ensure a safe and enjoyable dining experience.

Question 17

Is there a dress code for dining in the restaurants?

Accepted Answer

Yes, we maintain a dress code in our restaurants. Guests are requested to refrain from wearing swimming costumes and walking barefoot while dining.

Question 18

Do you offer foreign currency exchange services?

Accepted Answer

Yes, we provide foreign currency exchange services at our bureau of change for the convenience of our guests.

Question 19

What is the fee for parking?

Accepted Answer

Parking at our facility is completely free of charge.

Question 20

Can you arrange for a rental car during my stay?

Accepted Answer

Yes, we can assist with arranging a rental car for you. Please contact our front office for more details and to arrange this service.

Question 21

Can weddings be hosted at your hotel?

Accepted Answer

Absolutely, our hotel is renowned for hosting fantastic weddings. We also offer special packages for honeymooners.

Question 22

Is there a kindergarten or facility for young children at your hotel?

Accepted Answer

For our young guests we provide a babysitting service upon request.

Question 23

What sports facilities are available at your hotel?

Accepted Answer

Our sports facilities include a gymnasium, beach volleyball, tennis, table tennis, soccer, pétanque, and a pool table among other things, catering to a variety of interests and fitness levels.

Question 24

Do you offer any entertainment or animation programs?

Accepted Answer

Yes, we have a diverse weekly animation program that includes performances by Masai dancers, live bands, acrobat shows, and much more.

Question 25

Is it possible to borrow a baby carriage at the hotel?

Accepted Answer

We do not have baby carriages available for borrowing, but we are pleased to offer baby chairs in our restaurants for your convenience. Additionally, we can provide a baby cot for your room upon request to ensure a comfortable stay for you and your little one.

Question 26

Are your restaurants and bars children-friendly?

Accepted Answer

All our restaurants and bars are designed to be children-friendly, ensuring a comfortable and enjoyable experience for families with children.

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